Survey Management

Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough. Find deeper and more meaningful insights with proactive, in-the-moment engagement.

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Webinar: Customer Experience Management and the Future of Work

How can organizations balance the growing ability to automate interactions with the power of the human element and the need to maintain authentic customer relationships? Watch the Ventana Research webinar and learn more.

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Flexible Tools Surface Insights Quickly

Verint Survey Management helps you engage your customers and employees to capture insights, analyze data, and orchestrate outcomes.

Designed specifically for business users, this flexible, scalable solution includes:

Multichannel surveying for capturing inputs across telephone, email, web, SMS, and mobile.
Multimodal campaigns for deploying a single survey easily across two or more channels.
Conditional logic and branching based on campaign type.
Full integration of organizational hierarchies within the Verint customer engagement solution platform.

Insights Drive Action and Enhanced Experiences

With Verint Survey Management, you can transform customer feedback into insights to help enhance customer service, satisfaction, and loyalty by:

Creating sophisticated, branded surveys and emails using dozens of templates, questions, and themes to help improve response rates.
Centralizing multichannel feedback and case management initiatives on a single, scalable platform.
Managing satisfaction and loyalty program metrics, such as NPS and CSAT.
Enabling easy survey participation through mobile-optimized delivery.
Targeting and segmenting customers to gain deeper insight.
Identifying future trends and operational improvements.
Measuring employee feedback to help improve training initiatives.

Deploy Feedback Surveys at the Right Time and Place

With Verint Survey Management, it’s easy to create surveys — just choose from a selection of industry best-practices templates, import questions, or use the solution’s flexible editor to build your own.

Surveys can be deployed, accessed, and retrieved using a range of mobile devices. You can deploy them offline or by using the web app, mobile browser, SMS, or a self-service kiosk — and a single survey can be deployed via multiple modes at the same time, including open participation, email, mobile, and social media.

Turn captured data into actionable results using real-time dashboards, analytics, and reporting. You can easily aggregate and track data across all surveys, different types of surveys, and various time periods in a single view. These insights help you unify disparate approaches, systems, and survey processes for targeted and better informed business decisions. Understanding the voice of the customer has never been easier.

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