Healthcare Workforce Solutions
How are you balancing intense competition and budget cuts with delivering quality service?
Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs. Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.
Data security and compliance with HIPAA
Verint Experience Management (XM) is compliant with the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For Covered Entities and Business Associates subject to HIPAA and HITECH, Verint XM solutions provide processing, transmitting, and storing electronic protected health information (“ePHI”) which supports our customers HIPAA compliance. Upon request, Verint will execute a business associate agreement (“BAA”) which specifies HIPAA and HITECH related commitments for ePHI processed, transmitted or stored by Verint XM.
Featured Customer Stories
"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience."
