Verint Conversational AI
Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
What is Conversational AI?
Conversational AI is a technology used for automating customer service responses. By using AI customer service solutions, companies can quickly respond to inquiries using a self-service chatbot or intelligent virtual assistant (IVA). Verint Conversational AI combines cutting-edge natural language processing, machine learning, and robust intent understanding to deliver effortless interactions with your customers and employees.
Industry Recognition
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“Organizations were also able to increase deflection by 45 percent through automation and the use of intelligent virtual assistants (IVAs) or chat bots and interactive voice response (IVR).”
– (Source: Forrester Consulting, The Total Economic Impact of Verint; Cost Savings and Business Benefits Enabled by Verint, June 2021)
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“Verint is the leader for trusted, automated, conversational AI for supporting large enterprises in delivering meaningful ROI and sustainable self-service results.”
– Opus Research (Source: Opus Research, Decision Markers’ Guide to Enterprise Intelligent Assistants 2021 Edition, February 2021
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“Organizations seeking strong analytics, reporting, and a close implementation partner should consider Verint for Conversational AI use cases.”
– Dave Schubmehl, Research Vice President, IDC
Benefits of Conversational AI
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Verint Intelligent Virtual Assistant for Voice & Digital
Learn MoreWe put market-leading, conversational AI to work for you. With one platform and boundless possibilities, you create meaningful AI-enabled conversations and differentiated experiences. Fuel innovation and modernize your customer and employee experiences with Verint IVA for Voice and Digital.
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An informed start with AI Blueprint
Plan Intelligently with AI BlueprintVerint AI Blueprint™ is a market-leading conversation analysis system that identifies and validates conversational AI use cases. Whether you’re looking to launch your first self-service chatbot or expand your existing intelligent assistant, our data-driven blueprint paves the way forward.
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Proven Success
AI across industriesWhether you’re looking to improve your customer service, augment call center agents, or differentiate your brand, we are here to help. With one of the world’s largest expert-validated natural language libraries that spans hundreds of use cases and dozens of industries – our conversational, AI language models are ready to go to work for you.
Conversational AI powered by Verint Da Vinci AI and Analytics
Verint Da Vinci AI and Analytics is infused with advanced machine learning models, natural language processing, intent recognition models, predictive modeling, and analytics engines. And it’s the engine that enables Verint Cloud Platform to:
- Convert unstructured data to intelligence and action
- Use machine learning to improve business processes
- Understand customer and employee sentiment, and spot trends and opportunities
- Determine customer intent of a verbal or written conversation
Conversational AI drives better customer outcomes
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$1 million
Savings on how-to inquiries in just one year
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80%
of all customer requests handled digitally by intelligent virtual assistant
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48%
Containment in first month of deploying conversational AI solution
Conversational AI Insights
FAQs on Conversational AI
Some common examples of conversational AI include chatbots, virtual assistants, and voice assistants. Conversational AI technology can be used across channels, including web, text, voice, and telephone.
AI can be used in customer service in a number of ways, such as helping customers find the right product or service, providing customer support, and resolving customer complaints. Today’s conversational AI is capable of providing actionable resolutions for customers. For example, it can help a customer with a password issue, help them change their account details, change a travel reservation and more.
AI is becoming an operational imperative for companies around the world. Through the use of smart and automated customer interactions, businesses can save money.
Yes, Verint acquired Next IT, a conversational artificial intelligence (AI) company, in 2017.
This acquisition provided Verint with a proven and advanced Intelligent Virtual Assistant (IVA) solution and other conversational AI technology that helped bolster Verint’s automated self-service capabilities. Next IT brought with them an extensive natural language understanding (NLU) intent library that has made Verint Conversational AI one of the most sophisticated enterprise-grade solutions on the market.
Start your AI journey today
Enterprises around the globe are embracing conversational AI. Learn how this technology delivers an immediate business impact.
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