Verint Conversational AI

Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.

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Our Customers

Customer Success Stories

What is Conversational AI?

Conversational AI is a technology used for automating customer service responses. By using AI customer service solutions, companies can quickly respond to inquiries using a self-service chatbot or intelligent virtual assistant (IVA). Verint Conversational AI combines cutting-edge natural language processing, machine learning, and robust intent understanding to deliver effortless interactions with your customers and employees.

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Product Line-up

  • Intelligent Virtual Assistant Put conversational AI to work for your business with Verint’s market-leading voice and digital intelligent virtual assistant (IVA).

Industry Recognition

  • “Organizations were also able to increase deflection by 45 percent through automation and the use of intelligent virtual assistants (IVAs) or chat bots and interactive voice response (IVR).”


    – (Source: Forrester Consulting, The Total Economic Impact of Verint; Cost Savings and Business Benefits Enabled by Verint, June 2021)

  • “Verint is the leader for trusted, automated, conversational AI for supporting large enterprises in delivering meaningful ROI and sustainable self-service results.”


    Opus Research (Source: Opus Research, Decision Markers’ Guide to Enterprise Intelligent Assistants 2021 Edition, February 2021

  • “Organizations seeking strong analytics, reporting, and a close implementation partner should consider Verint for Conversational AI use cases.”


    – Dave Schubmehl, Research Vice President, IDC

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Benefits of Conversational AI

  • Verint Intelligent Virtual Assistant for Voice & Digital

    We put market-leading, conversational AI to work for you. With one platform and boundless possibilities, you create meaningful AI-enabled conversations and differentiated experiences. Fuel innovation and modernize your customer and employee experiences with Verint IVA for Voice and Digital.

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Conversational AI powered by Verint Da Vinci AI and Analytics

Verint Da Vinci AI and Analytics is infused with advanced machine learning models, natural language processing, intent recognition models, predictive modeling, and analytics engines. And it’s the engine that enables Verint Cloud Platform to:

  • Convert unstructured data to intelligence and action
  • Use machine learning to improve business processes
  • Understand customer and employee sentiment, and spot trends and opportunities
  • Determine customer intent of a verbal or written conversation
Real Results: IVA Case Studies
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Conversational AI drives better customer outcomes

  • $1 million

    Savings on how-to inquiries in just one year

  • 80%

    of all customer requests handled digitally by intelligent virtual assistant

  • 48%

    Containment in first month of deploying conversational AI solution

Conversational AI Insights

FAQs on Conversational AI

Some common examples of conversational AI include chatbots, virtual assistants, and voice assistants. Conversational AI technology can be used across channels, including web, text, voice, and telephone.