Customer Engagement Strategy for Outsourcers

How effectively is your infrastructure supporting the customer engagement needs of new and existing clients?

Woman Working on couch

Verint’s integrated suite of solutions can help you address complex requirements, such as staff scheduling, performance and training. See how you can use automation to enhance productivity, understand trends and deliver cost-effective service.

Customer Success Stories

PlumChoice

PlumChoice addresses the complex technology needs of consumers and businesses by delivering specialized technical support, sales, customer care, and go-to-market services that forge brand loyalty.

Alorica

Alorica leverages Verint for a scalable and secure workforce engagement platform and a comprehensive, integrated, and flexible suite of workforce engagement solutions to help it simplify its operations and fuel insanely great experiences for customers.

Atento

See Atento elevates efficiency, simplicity, and quality while lowering costs.

"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service."

Jaymee Gerard Operations Business Analyst, PlumChoice

Solutions to Help You Succeed

  • Workforce Engagement Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
  • Experience Management Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
  • Verint Conversational AI Empower customers to help themselves faster and with less effort.
  • Compliance Support regulatory requirements in your contact center, financial trading, emergency respond, and other operations.