As interactions grow in volume and complexity, it’s critical to ensure your entire workforce is equipped to engage with customers in the right way at the right time. A One Workforce™ approach is a contact center without walls, one where any employee with the right skills and expertise can serve your customers.
Watch this fireside chat about One Workforce with Blair Pleasant, President & Principal Analyst, COMMfusion, and Dave Singer, VP, Go-to-Market Strategy, Verint.
Watch now to hear key insights.
