Analyst Report

The Forrester Wave™: Workforce Optimization Platforms, Q4 2021

This Forrester Report is a starting point for you to see comparisons of the top eight workforce optimization (WFO) platform vendors from Q4 2021. Curious how they measure up? Forrester did the work for you – they researched, analyzed, and scored them. Leaders in customer service should view this report to help in the selection of the right vendor for their needs.

The report walks through:

  • What WFO customers should look for in a provider
  • An Evaluation Summary, including a scorecard of the top eight vendors
  • A chart of Vendor Offerings of the evaluated products
  • Vendor Profiles, highlighting their strengths and weaknesses
  • An Evaluation Overview, including the criteria for vendor inclusion

Download this report to see this assessment of the top WFO vendors in the market.

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